Privacy Policy Effective Nov 2025
At The Lost Impressionist, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a booking or contact us.
Who We Are The Lost Impressionist is an Australian business providing curated art experiences, private cultural tours and bespoke art concierge services. Throughout this Privacy Policy, "The Lost Impressionist", "we", "our" and "us" refer to The Lost Impressionist.
What Information We Collect We may collect personal information including:
Your name Email address Telephone number Postal address Booking details Payment information (processed securely through third party payment providers) Emergency contact details where appropriate Dietary or accessibility requirements you choose to provide Information relating to your enquiry or booking We only collect information that is reasonably necessary to provide our services.
How We Collect Your Information We collect information when you: Complete a booking Contact us through our website Send us an email Telephone us Subscribe to our newsletter Complete an enquiry form Interact with us on social media Communicate with us before or after your experience Why We Collect
Your Information Your information is used to: Process your booking Communicate with you regarding your experience Tailor private itineraries Arrange third party bookings where required Respond to enquiries Provide customer support Improve our services Send occasional updates or newsletters if you have chosen to receive them You may unsubscribe from marketing communications at any time. Third Party Providers To deliver your experience, we may share limited personal information with trusted third parties where necessary. These may include galleries, museums, restaurants, ticket providers, payment processors, booking platforms, transport providers and technology providers that support our business. We only provide the information necessary for them to deliver the requested service.
Payment Information Payments made through our website are processed securely by third party payment providers. The Lost Impressionist does not store your credit card details.
Photography During some experiences we may take photographs for promotional purposes. If you prefer not to appear in photographs, please let us know before your experience and we will gladly respect your wishes.
Website Analytics Our website may collect anonymous information such as pages visited, browser type, device type, referring website, general location and time spent on our website. This information helps us improve our website and visitor experience.
Cookies Our website may use cookies to improve functionality and analyse website traffic. Most web browsers allow you to disable cookies through your browser settings if you prefer.
Data Security We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. While no online system can guarantee complete security, we are committed to safeguarding the information you provide.
Accessing Your Information You may request access to the personal information we hold about you. If any information is inaccurate or out of date, we will promptly correct it.
Retention of Information We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by Australian law.
Overseas Disclosure Some technology providers used to operate our website or booking systems may store information on servers located outside Australia. Where this occurs, we take reasonable steps to ensure appropriate privacy protections are in place.
Client Confidentiality We understand that many of our guests value discretion and privacy. The Lost Impressionist treats all client information, itineraries and artwork enquiries as confidential. We do not disclose the identity of our guests, purchasing interests or private experiences without prior consent, unless required by law.
Changes to This Privacy Policy We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Contact Us If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:
The Lost Impressionist
info@thelostimpressionist.com.au